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United States IPTV Questions, Answered
Plans, devices, activation, payments and support - the questions US subscribers ask most, answered in plain English.
Frequently Asked Questions
Questions? We’ve Got You.
Our support team is available 24/7 for any questions not covered below.
IPTV streams television over your internet connection instead of a satellite dish or cable line. You receive a subscription line, load it into any compatible player on your TV, phone or computer, and thousands of live channels plus on-demand titles appear instantly.
Yes. PrimoTV works anywhere in the United States with a stable internet connection. There are no regional restrictions inside the U.S., so you can stream at home or on the go, from the East Coast to the West Coast.
Almost everything: Amazon Firestick / Fire TV, Android phones, tablets and TV boxes, Smart TVs (Samsung, LG, Android TV), Apple TV, iPhone and iPad, Windows and Mac, plus any player that supports Xtream Codes or M3U. Step-by-step guides are on our Setup Guide page.
We recommend at least 25 Mbps for smooth 4K, around 15 Mbps for Full HD and 10 Mbps for HD. A wired connection or 5GHz Wi-Fi gives the most stable stream.
You can install your subscription on as many devices as you like; each device streams on one screen at a time. To watch on several screens at once, add more devices to your subscription when you choose your plan.
Your account credentials and setup instructions are sent within hours of completing your order, and usually much faster. If anything is delayed, our 24/7 support team can check your order right away.
You do not need to buy one - a VPN is built into your PrimoTV plan. Switch it on if you want the extra privacy; the service streams the same with it on or off.
Every plan is covered by a money-back guarantee, so you can try the service risk-free. If something does not work for you, contact support and we will make it right or refund you according to our Refund Policy.
Checkout is fast and secure. You can pay with Visa, Mastercard, American Express and other major cards, plus Apple Pay and Google Pay where supported. We never see or store your card details.
Yes. Your subscription travels with you. Sign in from your phone, tablet or laptop wherever you have internet, in the U.S. or abroad.
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